Submitting a Port Request to Zendesk Sell Voice
How do I submit a port request for my phone number to Sell Voice?
To submit a port request for your phone number to Sell Voice, you need to email Zendesk Customer Support with specific information. This includes the phone number(s) you want to port, the carrier(s), whether the carrier uses Twilio, and the country for the phone number.
Additionally, provide your most recent billing statement, your planned go-live date for Sell Voice, and any specific date after which the port should occur. If porting a US-based number, include a Twilio Letter of Authorization form. For numbers from other countries, Zendesk will contact you for any additional forms needed. If the number is a cellphone, include your account details and PIN number.
More related questions
Can I port my existing phone number to Zendesk Sell Voice?
Yes, you can port your existing phone number to Zendesk Sell Voice. However, it's important to note that Sell Voice does not currently support voicemail or call waiting. Additionally, each user can only be assigned one phone number, meaning agents…
What should I do before initiating a port request to Sell Voice?
Before initiating a port request to Sell Voice, there are several important steps to take. First, confirm that your number is from the US or Canada, as these are the regions where porting is most straightforward. For numbers outside these…
What happens after I submit a port request to Sell Voice?
After you submit a port request to Sell Voice, Zendesk will keep you updated throughout the process. They may contact you for additional documentation or information, especially if specific countries have different requirements. The porting process…
Can I port my Sell Voice number to another carrier?
Yes, you can port your Sell Voice number to another carrier. To do this, you need to email Zendesk Customer Support with the number you wish to move. The process of porting a number to another carrier typically takes around 3-4 weeks. It's…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
