Steps Before Initiating a Port Request to Sell Voice
What should I do before initiating a port request to Sell Voice?
Before initiating a port request to Sell Voice, there are several important steps to take. First, confirm that your number is from the US or Canada, as these are the regions where porting is most straightforward. For numbers outside these countries, porting is handled on a case-by-case basis.
Notify your current carrier not to disconnect the number until you confirm it's okay. Also, if you plan to use outbound texting, register for A2P as US carriers require this for outbound texts to US end users. Remember, if a user has been deactivated for 3 months or more, Zendesk cannot guarantee reassigning the same number if their account is reactivated.
More related questions
Can I port my existing phone number to Zendesk Sell Voice?
Yes, you can port your existing phone number to Zendesk Sell Voice. However, it's important to note that Sell Voice does not currently support voicemail or call waiting. Additionally, each user can only be assigned one phone number, meaning agents…
How do I submit a port request for my phone number to Sell Voice?
To submit a port request for your phone number to Sell Voice, you need to email Zendesk Customer Support with specific information. This includes the phone number(s) you want to port, the carrier(s), whether the carrier uses Twilio, and the country…
What happens after I submit a port request to Sell Voice?
After you submit a port request to Sell Voice, Zendesk will keep you updated throughout the process. They may contact you for additional documentation or information, especially if specific countries have different requirements. The porting process…
Can I port my Sell Voice number to another carrier?
Yes, you can port your Sell Voice number to another carrier. To do this, you need to email Zendesk Customer Support with the number you wish to move. The process of porting a number to another carrier typically takes around 3-4 weeks. It's…
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