Steps to Take if Zendesk Chat Payment Fails
What should I do if my Zendesk Chat payment fails?
If your payment for Zendesk Chat fails, it's important to update your payment information promptly to avoid service interruption. You might need to contact your bank to authorize the payment or set up a new card on your account. If you're using a Legacy Chat account, refer to the Legacy Chat Billing FAQ for guidance. For more help, you can reply to the email notification you received or check out the Billing FAQ.
More related questions
How do I manage billing for Zendesk Chat?
Billing for Zendesk Chat is now managed through the Admin Center. You can handle all your billing needs, such as managing invoices and payments, directly from there. If you're using a legacy version of Chat, make sure to refer to the Legacy Chat…
How can I update my payment information for Zendesk Chat?
To update your payment information for Zendesk Chat, you need to access the Admin Center. Ensure your new payment details are correct to prevent any service disruptions. If you encounter issues, such as errors when changing your card, you may need…
Where can I find help for credit card payment failures in Zendesk Chat?
If you're experiencing credit card payment failures with Zendesk Chat, you can find additional information on resolving these issues in the Billing FAQ. Common reasons for payment failures include authorization issues with your bank, so it's a good…
What should I do if I can't change my payment method in Zendesk Chat?
If you're having trouble changing your payment method in Zendesk Chat, check if you're receiving any specific error messages. If your account has been canceled, you may need to contact Zendesk support to resolve the issue. They can assist you in…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
