Steps to Create a Chat Trigger in Zendesk
What are the steps to create a chat trigger in Zendesk?
Creating a chat trigger in Zendesk involves setting conditions and actions to automate chat management. This can help in tagging and routing chats efficiently.
To create a trigger, start by setting the condition to run the trigger when a visitor requests a chat. Then, check if the department equals a specific value, like 'Sales'. Finally, add an action to tag the chat, such as 'sales tag'. This setup helps in managing chats based on department assignments. For more information, refer to the originalZendesk article.
More related questions
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