Add Tags to Chats by Department in Zendesk
How can I add a tag to chats based on the department in Zendesk?
You can add a tag to chats based on the department by creating a Chat trigger in Zendesk. This is useful for organizing and routing chat tickets efficiently.
To set this up, you'll need to create a trigger with specific conditions and actions. For instance, you can run the trigger when a visitor requests a chat and check if the department equals 'Sales'. Then, perform the action of adding a tag, such as 'sales tag'. This method helps in managing chat tickets by department. For more details, you can refer to the originalZendesk article.
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