Starting Proactive Chats in Zendesk Chat
How can I start a proactive chat with a visitor in Zendesk Chat?
Starting a proactive chat in Zendesk Chat is easy and allows you to engage visitors before they reach out. To do this, go to the 'Visitors' section on your dashboard and select a visitor from the 'Active Visitors' list.
Once you've selected a visitor, type your message in the chat window and press Enter to send it. This feature is particularly useful for reaching out to visitors who may need assistance, such as those with items in their shopping cart who haven't completed their purchase. For more details, you can refer to the section onBrowsing your site's visitors.
More related questions
How do I respond to an incoming chat in Zendesk Chat?
To respond to an incoming chat in Zendesk Chat, simply click 'Serve 1 Request' at the bottom left of your dashboard. This opens the chat window where you can see the visitor's initial comment and any automated messages. Once the chat window is…
What are the steps to transfer a chat to another agent in Zendesk Chat?
Transferring a chat to another agent in Zendesk Chat is straightforward. You can transfer chats to other agents or departments, provided there are multiple agents online in the department. To transfer a chat, select 'Invite Agent/Transfer to Agent'…
How do I end a chat in Zendesk Chat?
Ending a chat in Zendesk Chat can be done by either the agent or the visitor. If a visitor ends the chat, you have the option to continue or end it. To end a chat, hover over the visitor's name or ID at the bottom right of the window and click the…
Can I chat with other agents in Zendesk Chat?
Yes, you can chat with other agents in Zendesk Chat, either by adding them to an existing conversation with a visitor or in a separate chat without any visitors. To add another agent to a chat with a visitor, select 'Invite Agent/Transfer To Agent'…
How do I assign chat tickets to a Support agent in Zendesk Chat + Support?
In Zendesk Chat + Support, you can automatically assign chat tickets to a Support agent. This ensures that any tickets created from your chats are directed to the right person. To assign chat tickets, go to the Chat dashboard, click on 'Settings',…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
