Starting a Chat in Zendesk Agent Workspace
Discover the steps agents need to take to start a chat in Zendesk Agent Workspace and how it affects response time.
What steps must an agent take to start a chat in Zendesk Agent Workspace?
To start a chat in Zendesk Agent Workspace, an agent must first accept the chat. This involves a manual step where the agent clicks 'Accept' in the Support top right corner.
This process ensures that the agent is ready to engage with the customer, although it may introduce a slight delay in the initial response. Once accepted, the chat can proceed in near real-time, allowing for efficient communication.
More related questions
How quickly can agents respond to chats in Zendesk Agent Workspace?
Agents can respond to chats almost instantly in the Zendesk Agent Workspace. However, there might be a slight delay because agents need to manually accept the chat by clicking 'Accept' in the Support top right corner. Once the end user has filled…
What causes delays in chat response times in Zendesk Agent Workspace?
Delays in chat response times in Zendesk Agent Workspace are primarily due to the manual acceptance step. Agents need to click 'Accept' in the Support top right corner to begin the chat. This step, while necessary to ensure the agent is ready, can…
How does the chat initiation process work for customers in Zendesk Agent Workspace?
For customers, the chat initiation process in Zendesk Agent Workspace is straightforward. Once they complete all required fields, the chat is offered to agents immediately. This setup ensures that customers can start chatting almost…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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