For customers, the chat initiation process in Zendesk Agent Workspace is straightforward. Once they complete all required fields, the chat is offered to agents immediately.
This setup ensures that customers can start chatting almost instantaneously, as long as an agent is available to accept the chat. The process is designed to be as seamless as possible, minimizing wait times and enhancing the customer experience.
Agents can respond to chats almost instantly in the Zendesk Agent Workspace. However, there might be a slight delay because agents need to manually accept the chat by clicking 'Accept' in the Support top right corner. Once the end user has filled…
To start a chat in Zendesk Agent Workspace, an agent must first accept the chat. This involves a manual step where the agent clicks 'Accept' in the Support top right corner. This process ensures that the agent is ready to engage with the customer,…
Delays in chat response times in Zendesk Agent Workspace are primarily due to the manual acceptance step. Agents need to click 'Accept' in the Support top right corner to begin the chat. This step, while necessary to ensure the agent is ready, can…