SSO for Zendesk Team Members
Can team members use SSO to sign into Zendesk?
Yes, team members can use SSO to sign into Zendesk using their Google or Microsoft business accounts. To set this up, go to the Admin Center, select Account, then Security, and choose Team member authentication. You can enable Google and/or Microsoft as sign-in options and decide whether to let team members choose their sign-in method or redirect them to a primary SSO.
More related questions
How can I enable social and business single sign-on (SSO) in Zendesk?
Enabling social and business SSO in Zendesk is a straightforward process. You can allow team members to sign in using Google or Microsoft business accounts, and end users to sign in using personal accounts from Facebook, X (formerly Twitter),…
What are the available SSO options for Zendesk end users?
Zendesk end users can sign in using their personal accounts from Facebook, X (formerly Twitter), Google, or Microsoft. However, Microsoft SSO is only available if the identity is from a personal Microsoft account, such as Xbox, Teams for Life, or…
What happens during the first authentication process with SSO in Zendesk?
During the first authentication process with SSO in Zendesk, users select a social or business sign-on option on the sign-in page. They are then redirected to their chosen sign-in page to enter their credentials. If the credentials are valid, they…
How does Zendesk handle user credentials with SSO?
Zendesk does not share or store users' social and business account sign-in credentials. Only the primary email address from the social or business account is shared with Zendesk. This ensures that user credentials remain secure and private, while…
Can I restrict SSO access to different brands in Zendesk?
Currently, Zendesk does not support restricting SSO access to different brands within an account. SSO applies to the entire account, and there is no native way to limit it to specific brands. However, Zendesk values customer feedback, and such…
What should I do if my SSO service goes down in Zendesk?
If your SSO service goes down or you are locked out, you can still access your Zendesk account using the Zendesk SSO bypass functionality. This ensures that you maintain access to your account even if there are issues with your primary SSO service.
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