SSO Admin Fix for Inline Image Issues in Zendesk
How can SSO admins fix the inline image issue for all agents?
SSO admins can resolve the inline image issue by including the host-mapped domain in their SSO settings. This ensures agents authenticate into the correct domain.
To do this, change the agent's returnto URL to the host-mapped domain with '/agent' at the end. For example, if your host-mapped domain is support.mycompany.com, the returnto URL should be support.mycompany.com/agent. This method should only be used for agents, as end-users will encounter authentication errors.
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Disabling 'Enable secure downloads' can temporarily fix the inline image issue, but it comes with risks. This action exposes ticket attachments to potential indexing by bots, which could lead to sensitive information being accessed. While this is a…
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