Conditions Causing Inline Images to Break in Zendesk
What are the conditions causing inline images to break in Zendesk?
Inline images break in Zendesk when three specific conditions are met: the Help Center is host-mapped, attachments require authentication, and agents authenticate through SSO.
These settings cause a mismatch in domain authentication, preventing agents from accessing attachments. Understanding these conditions can help in troubleshooting and resolving the issue effectively.
More related questions
Why are inline images not displaying for agents in Zendesk tickets?
Inline images may appear as broken links for agents due to specific account settings. This issue arises when the Help Center is host-mapped, attachments require authentication, and agents authenticate through SSO. The problem occurs because agents…
How can SSO admins fix the inline image issue for all agents?
SSO admins can resolve the inline image issue by including the host-mapped domain in their SSO settings. This ensures agents authenticate into the correct domain. To do this, change the agent's return_to URL to the host-mapped domain with '/agent'…
What temporary fix can be used for inline image issues in Zendesk?
Disabling 'Enable secure downloads' can temporarily fix the inline image issue, but it comes with risks. This action exposes ticket attachments to potential indexing by bots, which could lead to sensitive information being accessed. While this is a…
Why do inline images still not display in Firefox and Safari?
Inline images may not display in Firefox and Safari due to browser security settings. For Firefox, you need to add an exception in the Enhanced Tracking Protection for the Zendesk site and the zdusercontent.com site. Safari does not offer a…
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