Spoofed Emails Not Suspended in Zendesk
Learn why spoofed emails bypass the suspended tickets view in Zendesk and how to fix it.
Why are spoofed emails not going to the suspended tickets view in Zendesk?
Spoofed emails might not end up in the suspended tickets view if sender authentication isn't enabled. To fix this, navigate to the Email tab in the Admin Center and enable authentication.
If sender authentication is already enabled, check your account's allowlist. If the spoofed email is listed there, remove it to prevent further access. For more details, visit theoriginal article.
More related questions
How can I enable sender authentication in Zendesk?
Enabling sender authentication in Zendesk helps manage spoofed emails. To do this, go to the Admin Center, select your subdomain, and navigate to the Email tab. Under the section for authenticating emails with SPF, DKIM, and DMARC alignment, select…
What should I do if spoofed emails are in my Zendesk allowlist?
If spoofed emails are in your Zendesk allowlist, you need to remove them to block access. This can prevent these emails from bypassing your security settings. Check your allowlist in the Admin Center and remove any suspicious or spoofed email…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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