Enable Sender Authentication in Zendesk
Find out how to enable sender authentication in Zendesk to manage spoofed emails.
How can I enable sender authentication in Zendesk?
Enabling sender authentication in Zendesk helps manage spoofed emails. To do this, go to the Admin Center, select your subdomain, and navigate to the Email tab.
Under the section for authenticating emails with SPF, DKIM, and DMARC alignment, select 'Enable'. This will help ensure that only authenticated emails are processed correctly.
More related questions
Why are spoofed emails not going to the suspended tickets view in Zendesk?
Spoofed emails might not end up in the suspended tickets view if sender authentication isn't enabled. To fix this, navigate to the Email tab in the Admin Center and enable authentication. If sender authentication is already enabled, check your…
What should I do if spoofed emails are in my Zendesk allowlist?
If spoofed emails are in your Zendesk allowlist, you need to remove them to block access. This can prevent these emails from bypassing your security settings. Check your allowlist in the Admin Center and remove any suspicious or spoofed email…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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