Sorting Search Results for Side Conversations in Zendesk
Can I sort search results for side conversations in Zendesk?
Currently, you cannot sort search results specifically for side conversations in Zendesk. While you can use ticket property keywords like 'state' to search for open or closed threads, these keywords do not allow for sorting the results.
The search results will display all relevant tickets, and you can view side conversations by clicking the Side Conversations tab.
More related questions
How can I search for content in side conversations on Zendesk?
To search for content in side conversations on Zendesk, simply use the search feature. You can search for keywords in the subject, body, and participants of side conversations. To perform a search, click the Search icon in the toolbar, type your…
What keywords can I use to search side conversations in Zendesk?
You can use specific ticket property keywords to search for content in side conversations on Zendesk. These include 'participant' to find a participant by name or email, 'subject' to find text in the subject line, and 'message' to find text in the…
Why does the Side Conversations tab show 0 even when there are results?
The Side Conversations tab might initially show 0 even if there are matching side conversations. This is because the search first displays tickets containing the keywords, and side conversations are shown separately. To view side conversations,…
Is there a way to report on side conversations in Zendesk?
Currently, Zendesk does not offer a direct way to report on side conversations. However, you can create triggers to tag tickets with side conversations to track them moving forward. For more detailed reporting, consider upvoting and sharing your…
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