You can use specific ticket property keywords to search for content in side conversations on Zendesk. These include 'participant' to find a participant by name or email, 'subject' to find text in the subject line, and 'message' to find text in the body of a message.
These keywords help refine your search, but note that they cannot be used to sort results. For more detailed search options, refer to the Zendesk Support search reference.
To search for content in side conversations on Zendesk, simply use the search feature. You can search for keywords in the subject, body, and participants of side conversations. To perform a search, click the Search icon in the toolbar, type your…
Currently, you cannot sort search results specifically for side conversations in Zendesk. While you can use ticket property keywords like 'state' to search for open or closed threads, these keywords do not allow for sorting the results. The search…
The Side Conversations tab might initially show 0 even if there are matching side conversations. This is because the search first displays tickets containing the keywords, and side conversations are shown separately. To view side conversations,…
Currently, Zendesk does not offer a direct way to report on side conversations. However, you can create triggers to tag tickets with side conversations to track them moving forward. For more detailed reporting, consider upvoting and sharing your…