Solving Unexpected Report Issues in Zendesk Explore
How can I solve unexpected issues with reports in Zendesk Explore?
Solving unexpected issues with reports in Zendesk Explore often involves checking data sources, filters, and permissions. Ensure that your data sources are correctly configured and that any filters applied are appropriate for the data you wish to analyze.
Additionally, verify that you have the necessary permissions to access and modify the reports. For more detailed troubleshooting steps, refer to theZendesk help documentation.
More related questions
How can I grant agents access to Explore in Zendesk?
To grant agents access to Explore, you need to adjust their permissions within Zendesk. This involves navigating to the admin settings and modifying the roles or permissions associated with the agents. By doing so, you can ensure that your agents…
Why is my prebuilt Chat dashboard empty on Explore?
If your prebuilt Chat dashboard appears empty in Explore, it might be due to data not being properly synced or available. This can happen if there are no chat interactions recorded within the selected time frame or if there are issues with data…
Why does the overall sum remain consistent when sorting by attributes?
The overall sum remains consistent when sorting by attributes because sorting does not affect the total value of the data set. Sorting simply rearranges the order of the data based on the selected attribute, but the sum of all values remains…
Why don’t I see the Live data dashboard in Explore?
If the Live data dashboard, including Messaging, is not visible in Explore, it could be due to permissions or data availability issues. Ensure that your account has the necessary permissions to access live data and that the data is being correctly…
Why doesn't downloading a report keep the filters applied?
When downloading a report from Zendesk Explore, filters may not be applied if they are not properly configured or if the download settings do not support filter retention. Ensure that your filters are correctly set up before downloading and check…
How can I exclude 0 values from a median aggregator in Explore?
To exclude 0 values from a median aggregator in Zendesk Explore, you need to adjust the calculation settings. This involves setting up a custom metric or filter that specifically excludes 0 values from the data set used in the median calculation….
Why are my bookmarks and links to reports not loading in Explore?
Bookmarks and links to reports may not load in Explore due to issues with permissions, data availability, or incorrect URLs. Ensure that you have the necessary permissions to access the reports and that the data is available. Additionally, verify…
Why does the % transferred to agent metric seem incorrect?
The % transferred to agent metric might seem incorrect if there are discrepancies in data capture or if the metric is not configured properly. Check the data sources and ensure that the metric is set up to accurately reflect the transfers you wish…
How is the Handle time metric calculated in the Messaging tickets dataset?
The Handle time metric in the Messaging tickets dataset is calculated based on the time agents spend handling tickets. This includes the time from when an agent first opens a ticket to when they mark it as solved. Understanding this calculation can…
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