image for site

Filters Not Applied When Downloading Reports

Learn why filters might not be applied when downloading reports from Zendesk Explore.

Why doesn't downloading a report keep the filters applied?

When downloading a report from Zendesk Explore, filters may not be applied if they are not properly configured or if the download settings do not support filter retention. Ensure that your filters are correctly set up before downloading and check if the download format supports the filters you have applied.

This can help maintain the integrity of your data when exporting reports.


More related questions

How can I grant agents access to Explore in Zendesk?

To grant agents access to Explore, you need to adjust their permissions within Zendesk. This involves navigating to the admin settings and modifying the roles or permissions associated with the agents. By doing so, you can ensure that your agents…

Why is my prebuilt Chat dashboard empty on Explore?

If your prebuilt Chat dashboard appears empty in Explore, it might be due to data not being properly synced or available. This can happen if there are no chat interactions recorded within the selected time frame or if there are issues with data…

Why does the overall sum remain consistent when sorting by attributes?

The overall sum remains consistent when sorting by attributes because sorting does not affect the total value of the data set. Sorting simply rearranges the order of the data based on the selected attribute, but the sum of all values remains…

Why don’t I see the Live data dashboard in Explore?

If the Live data dashboard, including Messaging, is not visible in Explore, it could be due to permissions or data availability issues. Ensure that your account has the necessary permissions to access live data and that the data is being correctly…

How can I solve unexpected issues with reports in Zendesk Explore?

Solving unexpected issues with reports in Zendesk Explore often involves checking data sources, filters, and permissions. Ensure that your data sources are correctly configured and that any filters applied are appropriate for the data you wish to…

How can I exclude 0 values from a median aggregator in Explore?

To exclude 0 values from a median aggregator in Zendesk Explore, you need to adjust the calculation settings. This involves setting up a custom metric or filter that specifically excludes 0 values from the data set used in the median calculation….

Why are my bookmarks and links to reports not loading in Explore?

Bookmarks and links to reports may not load in Explore due to issues with permissions, data availability, or incorrect URLs. Ensure that you have the necessary permissions to access the reports and that the data is available. Additionally, verify…

Why does the % transferred to agent metric seem incorrect?

The % transferred to agent metric might seem incorrect if there are discrepancies in data capture or if the metric is not configured properly. Check the data sources and ensure that the metric is set up to accurately reflect the transfers you wish…

How is the Handle time metric calculated in the Messaging tickets dataset?

The Handle time metric in the Messaging tickets dataset is calculated based on the time agents spend handling tickets. This includes the time from when an agent first opens a ticket to when they mark it as solved. Understanding this calculation can…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites