Creating a Zendesk report for average ticket resolution time requires an intermediate skill level. The process involves using Zendesk Explore to create a calculated metric and adjust settings to display the desired data. It typically takes about 15 minutes to complete.
To create a report for average ticket resolution time without pending or on-hold time, you'll need to use Zendesk Explore. Start by creating a new report and selecting the Support - Tickets dataset. Then, create a standard calculated metric using…
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Support to build and customize reports.
Using MED instead of AVG in your Zendesk report can provide a more accurate representation of data by reducing the impact of outliers. While AVG calculates the average, MED calculates the median, which is less affected by extremely high or low…
When creating a Zendesk report for ticket resolution time, you should select the 'Support - Tickets' dataset. This dataset contains the necessary ticket data to calculate and display resolution times accurately.