Skill Level for Good Satisfaction Report in Zendesk
What skill level is required to create a Good satisfaction report in Zendesk Explore?
Creating a Good satisfaction report in Zendesk Explore requires an intermediate skill level. You'll need some knowledge of creating custom reports and access to Zendesk Explore Professional or Enterprise.
Additionally, you should have Editor or Admin permissions and be familiar with the process of giving agents access to Explore. If you're new to creating reports, you might want to review the basics of report creation in Zendesk Explore before starting.
More related questions
How can I create a report for conversations rated as Good satisfaction today in Zendesk Explore?
To create a report for conversations rated as Good satisfaction today, you'll need to use Zendesk Explore. Start by opening the Reports library and creating a new report. Select the Support - Tickets dataset and proceed to the report builder….
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features and tools within Explore to build and customize reports. If you don't have these permissions, you may need to…
How long does it take to create a Good satisfaction report in Zendesk Explore?
Creating a Good satisfaction report in Zendesk Explore typically takes about 20 minutes. This time estimate assumes you have the necessary permissions and a basic understanding of creating custom reports. The process involves setting up calculated…
Can I filter Zendesk Explore reports to show only Messaging channel data?
Yes, you can filter Zendesk Explore reports to show only data from the Messaging channel. When building your report, add a filter for the Ticket channel attribute and select Messaging as the filter value. This will ensure that your report only…
What are date range calculated metrics in Zendesk Explore?
Date range calculated metrics in Zendesk Explore are custom metrics that allow you to define specific time periods for your data analysis. They are useful for comparing metrics over different time frames, such as today versus yesterday. To create a…
How can I compare today's satisfaction ratings to yesterday's in Zendesk Explore?
To compare today's satisfaction ratings to yesterday's in Zendesk Explore, create two date range calculated metrics: one for today's satisfaction score and one for yesterday's. Add these metrics to your report and use the KPI visualization to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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