To sign in to Zendesk QA as a reviewer, you'll need to create a password using the link in your email invitation. Once that's done, you can log in using Gmail, Slack, or your email and password.
This flexibility allows you to choose the most convenient method for you, ensuring you can access the platform easily and start reviewing conversations. For more details, check out theoriginal link.
As a Zendesk QA reviewer, you have access to several settings to personalize your experience. You can adjust your personal settings, set review goals, manage notifications, and change your login methods. These settings allow you to tailor your…
Filtering conversations in Zendesk QA is essential for efficiently managing your review tasks. You can use the Public filters section in the sidebar to find the right conversations to grade. You can create both public and private filters based on…
Grading conversations in Zendesk QA involves providing feedback on either the entire conversation or specific messages. This flexibility is useful when multiple agents are involved or when specific parts need attention. To review a whole…
Leaving scores and comments is a crucial part of being a reviewer in Zendesk QA. You can choose from multiple scorecards and rating scales to best fit the conversation you're reviewing. In the comment section, you can add custom hashtags and…
The Activity page in Zendesk QA allows you to check your received and given reviews, comments, or disputes. This is especially useful if you participate in peer reviews. You can also see replies from agents to your feedback, ensuring you stay…
The Zendesk QA Dashboard is a powerful tool for analyzing performance. You can view overall workspace performance, scorecard performance by group and category, and all reviewed conversations for selected agents. You can filter the data by feedback…