Leaving Scores and Comments in Zendesk QA
How do I leave scores and comments in Zendesk QA?
Leaving scores and comments is a crucial part of being a reviewer in Zendesk QA. You can choose from multiple scorecards and rating scales to best fit the conversation you're reviewing.
In the comment section, you can add custom hashtags and mention other users with @ to notify them. Once you've added your scores and comments, submit the review to the agent by clicking the submit button or pressing ctrl + enter.
More related questions
How do I sign in to Zendesk QA as a reviewer?
To sign in to Zendesk QA as a reviewer, you'll need to create a password using the link in your email invitation. Once that's done, you can log in using Gmail, Slack, or your email and password. This flexibility allows you to choose the most…
What settings can I manage as a Zendesk QA reviewer?
As a Zendesk QA reviewer, you have access to several settings to personalize your experience. You can adjust your personal settings, set review goals, manage notifications, and change your login methods. These settings allow you to tailor your…
How can I filter conversations in Zendesk QA?
Filtering conversations in Zendesk QA is essential for efficiently managing your review tasks. You can use the Public filters section in the sidebar to find the right conversations to grade. You can create both public and private filters based on…
How do I grade conversations in Zendesk QA?
Grading conversations in Zendesk QA involves providing feedback on either the entire conversation or specific messages. This flexibility is useful when multiple agents are involved or when specific parts need attention. To review a whole…
How can I check my activity in Zendesk QA?
The Activity page in Zendesk QA allows you to check your received and given reviews, comments, or disputes. This is especially useful if you participate in peer reviews. You can also see replies from agents to your feedback, ensuring you stay…
How do I analyze performance in the Zendesk QA Dashboard?
The Zendesk QA Dashboard is a powerful tool for analyzing performance. You can view overall workspace performance, scorecard performance by group and category, and all reviewed conversations for selected agents. You can filter the data by feedback…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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