Yes, by default, the Recent activity section shows newly created articles. However, it also includes updated content.
If you want to display only newly created articles, you might need to implement custom code, as the default Zendesk components do not support this feature. For more details, you can explore theHelp Center API.
No, you cannot prevent content from appearing multiple times in the Recent activity section. If you update content multiple times, it will show up each time in the Recent activity section. The recent_activity helper in Zendesk is designed to…
Updated content shows multiple times in Recent activity because the recent_activity helper displays each update. This is the default behavior in Zendesk. Whenever you update content in the knowledge base or community, it will appear again in the…
By default, updated articles are not included in the Recent activity section. You would need a custom solution to achieve this. The Recent activity section primarily shows newly created articles or community posts with recent comments. To include…