Prevent Multiple Entries in Recent Activity on Zendesk
Learn why content appears multiple times in Zendesk's Recent activity and if you can prevent it.
Can I prevent content from appearing multiple times in Recent activity?
No, you cannot prevent content from appearing multiple times in the Recent activity section. If you update content multiple times, it will show up each time in the Recent activity section.
The recent_activity helper in Zendesk is designed to display content each time it is updated. Unfortunately, there is no built-in way to modify this behavior. For more details, you can refer to theHelp Center API.
More related questions
Why does my updated content show multiple times in Recent activity?
Updated content shows multiple times in Recent activity because the recent_activity helper displays each update. This is the default behavior in Zendesk. Whenever you update content in the knowledge base or community, it will appear again in the…
Is it possible to show only newly created articles in Recent activity?
Yes, by default, the Recent activity section shows newly created articles. However, it also includes updated content. If you want to display only newly created articles, you might need to implement custom code, as the default Zendesk components do…
Can I include updated articles in the Recent activity section?
By default, updated articles are not included in the Recent activity section. You would need a custom solution to achieve this. The Recent activity section primarily shows newly created articles or community posts with recent comments. To include…
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