Shared Email Templates on Zendesk Sell Mobile App
Can I use shared email templates on the Zendesk Sell mobile app?
No, shared email templates are not available on the Zendesk Sell mobile app.
While you can create and use personal email templates on the mobile app, shared email templates are only accessible through the desktop version of Zendesk Sell. This means that if you need to use a shared template, you'll have to do so from a computer. Personal templates, however, can be used on both desktop and mobile, providing flexibility for frequently sent messages.
More related questions
How do I apply an email template in Zendesk Sell?
Applying an email template in Zendesk Sell is straightforward. To use a personal or shared email template, navigate to the sidebar in Sell and click on Leads, Contacts, or Deals. On the respective card, click the 'Send an Email' tab. In the email…
How can I edit an email template in Zendesk Sell?
Editing an email template in Zendesk Sell is easy, but there are some limitations. To edit a template, open the 'Templates' dropdown menu and select 'Edit template'. You can modify the email message text, change the template name, or delete it from…
What happens if I insert an email template into a message with existing text?
Inserting an email template will replace any existing text in your message. When you select and insert an email template, the content of the template will overwrite any text you had previously entered in the email message. However, you can still…
How do I save a modified email template as a new template in Zendesk Sell?
You can save a modified email template as a new template in Zendesk Sell. After editing the email message text, open the 'Templates' dropdown menu and click 'Save as new template'. Enter a new name for your template and save it as a personal email…
How can I manage my email templates in Zendesk Sell?
Managing your email templates in Zendesk Sell is simple and efficient. To manage your templates, click the 'Templates' dropdown menu and select 'Manage templates'. From here, you can view all your templates, edit their names, or delete them from…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
