Setting User Language with Automations in Zendesk
How can I set a user's language preference with an automation or trigger?
In Zendesk, you can set a user's language preference using the Set requester's language to action available in automations and triggers. This is useful when the source of a support request doesn't clearly indicate the language.
For example, if you have separate support email addresses for different languages, you can use a trigger to set the user's language based on the email address. This action is recorded in the ticket's events and notifications, ensuring accurate language settings for future interactions.
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