You can assign tickets based on language using automations and triggers in Zendesk. By using the Requester's language condition, you can automatically route tickets to the appropriate group or agent fluent in the required language.
For instance, if you support English, French, and German, you can create groups of agents fluent in French and German. When a support request is received in these languages, a trigger can automatically assign the request to the respective group.
To add multiple languages to Zendesk Support, you need to configure your account settings. First, go to the Admin Center, click the Account icon in the sidebar, and select Appearance > Localization. In the Languages section, click Additional…
You can set a user's language preference in their user profile, which can be used in business rules to determine dynamic content or route tickets. Agents can set their own language or a user's language if they have user management permissions. For…
Using a requester's language in business rules allows you to tailor responses and workflows based on the user's language. This can be done by using the Requester's language condition in automations, reports, triggers, and views. For example, you…
Dynamic content in Zendesk allows you to manage multilingual content efficiently. It automatically handles language detection, so you don't need to write separate content for each language using Liquid markup. Dynamic content can be referenced in…
Creating views and reports based on language in Zendesk is possible using the Requester's language condition. This allows you to filter tickets by language and make the view visible to specific agent groups. For example, you can create a view that…
In Zendesk, you can set a user's language preference using the Set requester's language to action available in automations and triggers. This is useful when the source of a support request doesn't clearly indicate the language. For example, if you…