Setting Up Zendesk WFM Integration
Discover what occurs when you set up Zendesk WFM integration and the importance of recalculating forecasts.
What happens when I set up Zendesk WFM integration?
When you set up the Zendesk WFM integration, your forecast data is imported in real-time. This means that the data is immediately available for use in workforce management.
However, to ensure that the new data is accurately reflected, a recalculation of the forecast is necessary. This step is crucial for maintaining up-to-date and precise forecasts.
More related questions
How often is data imported into Zendesk WFM?
Zendesk data is imported into Zendesk WFM in real-time. When you set up the Zendesk WFM integration, your forecast data is imported immediately. However, to view the new data, a recalculation of the forecast is necessary. For more detailed…
Do I need to recalculate forecasts in Zendesk WFM after data import?
Yes, recalculation of forecasts is required after data import. Although the forecast data is imported in real-time when you set up the Zendesk WFM integration, you need to recalculate the forecast to see the new data. This ensures that the most…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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