Setting Up Zendesk Web Widget for Messaging
How do I set up a Web Widget for messaging on my website?
Setting up a Web Widget for messaging on your website is straightforward. First, navigate to the Admin Center, click on Channels in the sidebar, and select Messaging and social > Messaging. A default Web Widget named Zendesk will appear in the Channels list. Click on it to start the setup process.
You'll need to confirm or change the Channel name, and then decide whether to install the widget on your site immediately or later. For installation, you can copy the code snippet to your website or email it to a team member. Customize the widget by selecting a primary color, entering a title, and optionally uploading a logo. Once configured, the widget will be available on your website or help center. For more details, check theoriginal link.
More related questions
Can I customize the appearance of the Zendesk Web Widget?
Yes, you can customize the appearance of the Zendesk Web Widget. During the setup process, you have the option to configure the widget's settings under the 'Make it your own' section. You can select a primary color for the launcher and header using…
How can I remove the Zendesk Web Widget from my website?
To remove the Zendesk Web Widget from your website, you need to delete the code snippet that loads the widget on each page. This action will stop the widget from appearing on your site. However, it's important to note that this will not remove the…
Is it possible to change the size of the Zendesk Web Widget?
Currently, the customization options for the Zendesk Web Widget do not include changing its size. The available customizations are limited to configuring the widget frame and launcher. If you need to adjust the widget's size, you might need to…
How do I hide the 'Powered by Zendesk' message in the Web Widget?
To hide the 'Powered by Zendesk' message in the Web Widget, you can uncheck the 'Show Zendesk logo' option. This setting is found in the Admin Center under Messaging, where you choose a widget and navigate to the Style tab. By disabling this…
Can I change the offline message in the Zendesk Web Widget?
Yes, you can change the offline message in the Zendesk Web Widget. This is done by modifying the 'All Agents Offline' trigger in the chat dashboard. By customizing this message, you can provide a more tailored response to your customers when agents…
How do I test the Zendesk Web Widget before going live?
Testing the Zendesk Web Widget before going live is a great way to ensure everything is set up correctly. You can use the Preview panel during the setup process to see how the widget will look to your end users. Additionally, you can click 'Test it…
How can I ensure messages convert to tickets when agents are offline?
To ensure messages convert to tickets when agents are offline, you need to configure the Web Widget settings appropriately. This involves setting up the widget to handle offline messages by converting them into support tickets. If you're using the…
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