Setting Up Zendesk Triggers for Slack Notifications
How can I set up triggers in Zendesk to send notifications to Slack?
To set up triggers in Zendesk to send notifications to Slack, you need to configure the conditions and actions for the trigger.
Navigate to Settings > Business Rules > Triggers in Zendesk, and click Add Trigger. Give your trigger a name and set the conditions, such as 'Satisfaction Is Bad'. Then, add an action by selecting 'Notify target' and choose the target you created earlier. In the Message field, enter the JSON payload for the Slack notification. Once the conditions are met, a notification will be sent to Slack.
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