Setting Up Multilingual Bots
What should I consider when setting up multilingual bots?
When setting up multilingual bots, it's important to use automatic translation and custom translations for selected messages.
Start by building your bot in a single language to ensure optimal translation quality. Then, manually translate key bot messages to maintain accuracy and clarity across different languages. This approach helps facilitate communication with a diverse customer base.
More related questions
How should I prepare my help center content before deploying a conversation bot?
Before deploying a conversation bot, it's crucial to prepare your help center content to ensure top customer issues are covered. Start by identifying common issues through reviewing tickets, macros, and other resources. This will help you populate…
What are the best practices for planning answers for a conversation bot?
When planning answers for your conversation bot, focus on questions that users frequently ask and can be resolved without an agent. Start by reviewing top ticket issues and common help center search terms. Prioritize creating answers for about 20…
How can I create effective standard bot responses?
Creating effective standard bot responses involves encouraging users to ask concise, single questions and being transparent about the bot's identity. Avoid misleading users into thinking they're interacting with a human, as this can lead to long,…
How can I improve bot answer-to-question matching?
Improving bot answer-to-question matching can be achieved by using training phrases or assigning intents to answers. For training phrases, use language similar to how users word common questions and group related topics together. If you have an…
What are the best practices for building answers in a conversation bot?
When building answers for a conversation bot, start by echoing the user's issue to reduce confusion and guide them to a solution. Engage users by making it clear how they should navigate the bot and provide options throughout the answer….
How can I monitor and improve my conversation bot's performance?
Monitoring and improving your conversation bot's performance involves using reporting dashboards and reviewing bot activity. Start by using the Explore reporting dashboard to track user engagement and conversation transfers to agents. Address gaps…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
