Setting Up Estimated Wait Times in Zendesk Messaging
What do I need to set up estimated wait times in Zendesk messaging?
To set up estimated wait times in Zendesk messaging, you need to have messaging enabled on your account and be using the improved messaging backend. Once these prerequisites are met, you can configure Messaging Triggers to share estimated wait times with customers. These triggers will notify customers of their wait time when their ticket is added to the queue and when it is assigned to an agent.
For more detailed setup instructions, refer to the original announcement or contact Zendesk Customer Support for assistance.
More related questions
What is the new estimated wait time feature in Zendesk messaging?
Zendesk has introduced a new feature that allows businesses to share estimated wait times with customers in messaging channels. This feature is part of an early access program and enables admins to set up Messaging Triggers. These triggers can…
Why did Zendesk introduce estimated wait times for messaging?
Zendesk introduced estimated wait times to enhance customer experience by managing expectations. Previously, customers were often unaware of how long they would wait to connect with an agent, leading to frustration and abandoned conversations. By…
How can I participate in Zendesk's early access program for estimated wait times?
To participate in Zendesk's early access program for estimated wait times, your account must have messaging enabled and be using the improved messaging backend. You can sign up for the early access program through the provided link in the…
Which channels support Zendesk's estimated wait time feature?
Zendesk's estimated wait time feature is supported on both web and mobile messaging channels. This allows businesses to provide estimated wait times to customers across different platforms, ensuring a consistent and improved customer experience. If…
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