To participate in Zendesk's early access program for estimated wait times, your account must have messaging enabled and be using the improved messaging backend. You can sign up for the early access program through the provided link in the announcement. This feature supports both web and mobile messaging channels. If your account is not yet on the improved messaging backend, Zendesk is working to make it available to more accounts soon.
For further assistance or to provide feedback, you can visit Zendesk's community forum or contact Zendesk Customer Support.
Zendesk has introduced a new feature that allows businesses to share estimated wait times with customers in messaging channels. This feature is part of an early access program and enables admins to set up Messaging Triggers. These triggers can…
Zendesk introduced estimated wait times to enhance customer experience by managing expectations. Previously, customers were often unaware of how long they would wait to connect with an agent, leading to frustration and abandoned conversations. By…
To set up estimated wait times in Zendesk messaging, you need to have messaging enabled on your account and be using the improved messaging backend. Once these prerequisites are met, you can configure Messaging Triggers to share estimated wait…
Zendesk's estimated wait time feature is supported on both web and mobile messaging channels. This allows businesses to provide estimated wait times to customers across different platforms, ensuring a consistent and improved customer experience. If…