Setting Up Email Support in Zendesk
How can I set up email as a support channel in Zendesk?
Setting up email as a support channel in Zendesk allows customers to send emails directly to your support email address, which then become tickets in Zendesk Support. You can use an unlimited number of email addresses within your Zendesk domain.
You can also accept support requests via external email addresses by forwarding them to your Zendesk domain. Additionally, you can configure outgoing emails to appear as if they are coming from your own domain. Customizing email templates and setting up business rules for automatic replies are also possible. For more information, see the Zendesk documentation on setting up your email channel.
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