Setting Up Custom Integration in Zendesk QA
How do I set up a custom integration in Zendesk QA?
To set up a custom integration in Zendesk QA, you need to follow a few steps. First, navigate to Account Settings and select Connections. Then, click on 'Add connection' in the top-right corner. From the Service dropdown, choose 'custom integration' and give your new connection a name. Your new connection will then appear in the list of connections on the same page.
Setting up a custom integration allows you to import conversations or users in bulk and export statistical data periodically using the API. This process may require some technical experience, so ensure you have the necessary skills or support to complete it. For more detailed instructions, you can refer to theoriginal help documentation.
More related questions
Who can configure a custom integration in Zendesk QA?
Admins and Account Managers are the ones who can configure a custom integration in Zendesk QA. This task may require some technical experience, so it's important to ensure that the person handling the setup is comfortable with technical…
How can I obtain API credentials for Zendesk QA?
To obtain your API credentials for Zendesk QA, you need to follow a simple process. First, navigate to the section where you can view your API token. Click on the copy button next to the API token, which will be revealed when you hover over it….
Where can I find my workspace ID in Zendesk QA?
Finding your workspace ID in Zendesk QA is straightforward. First, navigate to Account settings, then go to Settings and select Connections. Click on the three dots next to your connection and choose 'Edit connection'. To locate the ID of your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
