Setting Up Automatic Email Archiving in Zendesk
How can I set up automatic email archiving in Zendesk?
You can set up automatic email archiving in Zendesk by configuring a BCC address for all outbound email notifications. This feature allows you to maintain an archive of customer communications outside of Zendesk. To set this up, go to the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Email Archiving' section, enter an external email address where you want the emails to be archived. Remember to click 'Save' to apply the changes. Note that free email accounts like Gmail or Yahoo are not recommended due to their rate limits. For more details, check theoriginal link.
More related questions
Can I use a Gmail or Yahoo address for email archiving in Zendesk?
Using a Gmail or Yahoo address for email archiving in Zendesk is not recommended. These free email services have rate limits and are not designed to handle the increased traffic loads that come with commercial archiving purposes. It's better to use…
Are attachments included in Zendesk's email archiving?
Yes, attachments are included in Zendesk's email archiving. You can view attachments for closed or archived tickets by accessing the ticket and clicking on the attachment. This ensures that all parts of your communication, including files, are…
Can I archive emails by brand in Zendesk?
Currently, Zendesk does not support archiving emails by brand. All ticket email communications are archived to a single BCC address. This means that if you have multiple brands, you cannot set separate archiving addresses for each brand. All emails…
What plan do I need for email archiving in Zendesk?
To use the email archiving feature in Zendesk, you need to be on the Support or Suite Enterprise plan or above. This feature is not available on lower-tier plans. For more information on subscriptions and billing, you can refer to Zendesk's billing…
Can I archive emails to multiple addresses in Zendesk?
Currently, Zendesk only allows archiving to a single email address. All ticket email communications will be sent to this one BCC address for archiving. If you need to archive emails to multiple addresses, you may need to explore alternative…
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