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Setting Up Automated Responses for Ongoing Replies

Learn how to set up automated responses for ongoing email replies using Zendesk Automations.

Can I set up automated responses for ongoing email replies?

Yes, you can set up automated responses for ongoing email replies using Automations in Zendesk. Automations are similar to triggers but execute based on time events after a ticket property is set or updated.

For example, you can create an automation to send a message like 'Thank you for your reply. We are currently experiencing high volume of contacts, please allow us 48 hours to reply.' This can be applied to ongoing replies, enhancing your workflow and customer communication.


More related questions

Why am I not receiving email updates when a customer responds to a ticket?

If you're not receiving email updates when a customer responds to a ticket, it might be due to a trigger issue. The default trigger, 'Notify assignee of comment update', is responsible for notifying the agent assigned to the ticket of any updates….

How can I fix the issue of some team members not receiving email notifications?

If some team members are not receiving email notifications, it could be due to trigger settings or email routing issues. First, check the events for ticket updates to confirm if the trigger notification was executed for the specific event. If the…

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