Setting Up Automated Responses for Ongoing Replies
Learn how to set up automated responses for ongoing email replies using Zendesk Automations.
Can I set up automated responses for ongoing email replies?
Yes, you can set up automated responses for ongoing email replies using Automations in Zendesk. Automations are similar to triggers but execute based on time events after a ticket property is set or updated.
For example, you can create an automation to send a message like 'Thank you for your reply. We are currently experiencing high volume of contacts, please allow us 48 hours to reply.' This can be applied to ongoing replies, enhancing your workflow and customer communication.
More related questions
Why am I not receiving email updates when a customer responds to a ticket?
If you're not receiving email updates when a customer responds to a ticket, it might be due to a trigger issue. The default trigger, 'Notify assignee of comment update', is responsible for notifying the agent assigned to the ticket of any updates….
How can I fix the issue of some team members not receiving email notifications?
If some team members are not receiving email notifications, it could be due to trigger settings or email routing issues. First, check the events for ticket updates to confirm if the trigger notification was executed for the specific event. If the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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