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Fixing Email Notification Issues for Team Members

Discover how to resolve issues with team members not receiving email notifications for ticket updates.

How can I fix the issue of some team members not receiving email notifications?

If some team members are not receiving email notifications, it could be due to trigger settings or email routing issues. First, check the events for ticket updates to confirm if the trigger notification was executed for the specific event.

If the 'email notification' event is present but not appearing in the inbox, it might be in the spam folder. Ensure that the trigger settings are correct and consistent across all team members to avoid discrepancies.


More related questions

Why am I not receiving email updates when a customer responds to a ticket?

If you're not receiving email updates when a customer responds to a ticket, it might be due to a trigger issue. The default trigger, 'Notify assignee of comment update', is responsible for notifying the agent assigned to the ticket of any updates….

Can I set up automated responses for ongoing email replies?

Yes, you can set up automated responses for ongoing email replies using Automations in Zendesk. Automations are similar to triggers but execute based on time events after a ticket property is set or updated. For example, you can create an…

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