Fixing Email Notification Issues for Team Members
Discover how to resolve issues with team members not receiving email notifications for ticket updates.
How can I fix the issue of some team members not receiving email notifications?
If some team members are not receiving email notifications, it could be due to trigger settings or email routing issues. First, check the events for ticket updates to confirm if the trigger notification was executed for the specific event.
If the 'email notification' event is present but not appearing in the inbox, it might be in the spam folder. Ensure that the trigger settings are correct and consistent across all team members to avoid discrepancies.
More related questions
Why am I not receiving email updates when a customer responds to a ticket?
If you're not receiving email updates when a customer responds to a ticket, it might be due to a trigger issue. The default trigger, 'Notify assignee of comment update', is responsible for notifying the agent assigned to the ticket of any updates….
Can I set up automated responses for ongoing email replies?
Yes, you can set up automated responses for ongoing email replies using Automations in Zendesk. Automations are similar to triggers but execute based on time events after a ticket property is set or updated. For example, you can create an…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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