Setting Up Auto-Responder for Social Messaging in Zendesk
How do I set up an auto-responder for social messaging channels in Zendesk?
To set up an auto-responder for your social messaging channels in Zendesk, you need to be an admin. You can configure it for each channel like Facebook Messenger, WhatsApp, LINE, or WeChat.
Here's a quick guide: In the Admin Center, click on Channels in the sidebar, then select Messaging and social > Messaging. Open the channel you want to edit, click on Auto-responder, activate it, and edit the default message. Finally, click Save. For more details, check theoriginal link.
More related questions
Can I use dynamic content in Zendesk's auto-responder messages?
No, dynamic content is not supported in Zendesk's auto-responder messages. While you can customize the message with user properties like first and last names, dynamic content for translating ticket fields is not available. This means the…
How often does the auto-responder send messages in Zendesk?
The auto-responder in Zendesk sends messages once a day per user interaction. This means that even if a user sends multiple messages in a day, they will only receive the automatic response once. This helps prevent spamming users with repetitive…
Can I include user properties in Zendesk's auto-responder messages?
Yes, you can include user properties like first and last names in Zendesk's auto-responder messages. To personalize the message, use placeholders such as {{firstName}}. If the user's name can't be resolved, you can set a default value like 'there'…
Are emojis supported in Zendesk's auto-responder messages?
Yes, emojis are supported in Zendesk's auto-responder messages. You can manually add emojis to the text of your auto-responder message. This allows you to add a bit of personality and friendliness to your automated responses, making them more…
Why don't automatic responses show up in Zendesk ticket events?
Automatic responses in Zendesk do not appear in ticket events. This is by design, as the auto-responder is meant to provide a quick acknowledgment to the user without cluttering the ticket's event history. This helps keep the ticket events focused…
Can I use HTML or multimedia links in Zendesk's auto-responder messages?
No, only plain text is supported in Zendesk's auto-responder messages. This means you cannot include HTML or multimedia links in your automatic responses. The focus is on delivering a simple, clear message to users without the complexity of…
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