The auto-responder in Zendesk sends messages once a day per user interaction.
This means that even if a user sends multiple messages in a day, they will only receive the automatic response once. This helps prevent spamming users with repetitive messages and ensures a more streamlined communication process.
To set up an auto-responder for your social messaging channels in Zendesk, you need to be an admin. You can configure it for each channel like Facebook Messenger, WhatsApp, LINE, or WeChat. Here's a quick guide: In the Admin Center, click on…
No, dynamic content is not supported in Zendesk's auto-responder messages. While you can customize the message with user properties like first and last names, dynamic content for translating ticket fields is not available. This means the…
Yes, you can include user properties like first and last names in Zendesk's auto-responder messages. To personalize the message, use placeholders such as {{firstName}}. If the user's name can't be resolved, you can set a default value like 'there'…
Yes, emojis are supported in Zendesk's auto-responder messages. You can manually add emojis to the text of your auto-responder message. This allows you to add a bit of personality and friendliness to your automated responses, making them more…
Automatic responses in Zendesk do not appear in ticket events. This is by design, as the auto-responder is meant to provide a quick acknowledgment to the user without cluttering the ticket's event history. This helps keep the ticket events focused…
No, only plain text is supported in Zendesk's auto-responder messages. This means you cannot include HTML or multimedia links in your automatic responses. The focus is on delivering a simple, clear message to users without the complexity of…