Setting Up and Managing Connections in Zendesk QA
How can I set up and manage connections in Zendesk QA?
Setting up and managing connections in Zendesk QA is straightforward.
Navigate to 'Account' in the sidebar and select 'Connections'. Here, you can add new help desk connections, edit existing ones, and check when conversations were last synced. This feature ensures that your Zendesk QA account is seamlessly integrated with your help desk systems.
More related questions
How do I access account settings in Zendesk QA?
To access account settings in Zendesk QA, simply click on your profile picture and select 'Settings'. This will take you to the main menu where you can manage various aspects of your account, including general settings, connections, notifications,…
What general settings can I apply in Zendesk QA?
In Zendesk QA, general settings allow you to customize your account and workspaces. You can set the company name, choose the starting day of the week, manage data processing options with Microsoft Azure, and even delete your account if necessary….
How do I manage notifications in Zendesk QA?
Managing notifications in Zendesk QA allows you to control what alerts you receive and when. Under 'Account' in the sidebar, choose 'Notifications'. Here, admins and account managers can override settings for all users, choose the frequency of…
What are the scorecard options in Zendesk QA?
Zendesk QA offers flexible scorecard options to suit your preferences. You can choose to use emojis instead of numbers and allow users to skip categories. These settings apply to all workspaces and can be adjusted by going to 'Account' in the…
How do I choose authentication settings in Zendesk QA?
Choosing authentication settings in Zendesk QA determines how users sign in. Go to 'Account' in the sidebar and select 'Authentication'. Here, you can enable or disable sign-in options such as email and password, Google, Slack, or the magic link….
How can I manage my subscription in Zendesk QA?
Managing your subscription in Zendesk QA is simple and can be done by admins. Under 'Account' in the sidebar, select 'Subscription'. Here, you can edit the number of seats available in your subscription. If you haven't started a subscription yet,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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