Currently, Zendesk does not offer an option to set a toll-free number as the outbound caller ID. When making outbound calls, the number used will be visible to the recipient, and there is no way to hide it. Users are encouraged to provide feedback in the Zendesk community for potential future updates.
Toll-free numbers in Zendesk are primarily for domestic inbound calls. If you attempt to call a toll-free number from outside its country, the call might not connect. Outbound calls from toll-free numbers are not supported, which means features…
Outbound calls from toll-free numbers in Zendesk are not supported. This means you cannot use toll-free numbers for features that require outbound calls, like callback and overflow. Although some outbound calls might be possible, Zendesk cannot…
Callback and overflow features in Zendesk rely on making outbound calls, which are not supported with toll-free numbers. Since toll-free numbers are designed for inbound calls only, these features should be turned off to avoid any issues. For these…
If you need to make outbound calls and only have a toll-free number, consider setting up a separate local line for outbound calls. This way, you can maintain the toll-free number for inbound calls while using a different number for outbound…