Making Outbound Calls with Only a Toll-Free Number
What should I do if I need to make outbound calls but only have a toll-free number?
If you need to make outbound calls and only have a toll-free number, consider setting up a separate local line for outbound calls. This way, you can maintain the toll-free number for inbound calls while using a different number for outbound communication. Be aware that the caller ID of the local number will be visible to recipients.
More related questions
What are the calling restrictions for toll-free numbers in Zendesk?
Toll-free numbers in Zendesk are primarily for domestic inbound calls. If you attempt to call a toll-free number from outside its country, the call might not connect. Outbound calls from toll-free numbers are not supported, which means features…
Can I make outbound calls using a toll-free number in Zendesk?
Outbound calls from toll-free numbers in Zendesk are not supported. This means you cannot use toll-free numbers for features that require outbound calls, like callback and overflow. Although some outbound calls might be possible, Zendesk cannot…
Why can't I use callback and overflow features with toll-free numbers in Zendesk?
Callback and overflow features in Zendesk rely on making outbound calls, which are not supported with toll-free numbers. Since toll-free numbers are designed for inbound calls only, these features should be turned off to avoid any issues. For these…
Is it possible to set a toll-free number as the outbound caller ID in Zendesk?
Currently, Zendesk does not offer an option to set a toll-free number as the outbound caller ID. When making outbound calls, the number used will be visible to the recipient, and there is no way to hide it. Users are encouraged to provide feedback…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
