Setting Business Hours Messaging Responses in Zendesk
Can I set different messaging responses for business hours and outside business hours?
Yes, you can set different messaging responses for business hours and outside business hours in Zendesk.
To do this, apply a schedule to your messaging channel. In the Admin Center, go to Channels > Messaging and social > Messaging, select your channel, and open the Responses section. Under Business hours, select a saved schedule or create a new one. You can then customize the first message, customer details, and follow-up message for both during and outside business hours. This feature is not available on Team plans, but you can use out-of-office triggers for basic responses.
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