Setting a Default Ticket Form in Zendesk
How can I set a default ticket form in Zendesk?
Setting a default ticket form in Zendesk is crucial to avoid errors like 'Ticket field not added'. To set a default ticket form, navigate to your Zendesk account settings and select the desired form as the default. This ensures that all new tickets have a form to associate with, preventing errors when adding custom fields. For detailed steps, refer to the article on changing the default ticket form.
More related questions
Why am I getting the 'Ticket field not added' error in Zendesk?
The 'Ticket field not added' error in Zendesk usually occurs when a default ticket form has not been selected in your account. To resolve this, ensure that a default ticket form is set. If you're unsure how to do this, you can refer to the article…
What should I do if setting a default form doesn't fix the error?
If setting a default ticket form doesn't resolve the 'Ticket field not added' error, try additional troubleshooting steps. Users have reported success by switching browsers or clearing their browser's cache. For instance, if you're using Safari,…
Can browser issues cause the 'Ticket field not added' error?
Yes, browser issues can contribute to the 'Ticket field not added' error in Zendesk. Some users have found that switching browsers or clearing their browser's cache resolved the issue. For example, if you're experiencing this error in Safari, try…
What are some user-recommended solutions for the 'Ticket field not added' error?
Users have recommended several solutions for the 'Ticket field not added' error in Zendesk. These include ensuring a default ticket form is set, switching to a different browser, and clearing the browser's cache. These steps have helped many users…
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