Set Timezone for Zendesk Chat Dashboard
Learn how to set the timezone for your Zendesk Chat dashboard to ensure accurate analytics and operating hours.
How do I set the timezone for my Zendesk Chat dashboard?
To set the timezone for your Zendesk Chat dashboard, log in to the Chat dashboard, navigate to the Settings on the left panel, and click on Account. Then, select the Timezone tab and choose your desired timezone from the drop-down menu. Don't forget to click Save Changes to apply the new settings. This change will apply to the entire account.
For more detailed instructions, you can visit theoriginal Zendesk help article.
More related questions
Does the timezone setting in Zendesk Chat affect Explore Chat reporting?
The timezone setting in the Zendesk Chat dashboard does not affect Explore Chat reporting, which uses GMT regardless of the timezone set in the Chat Dashboard. This can be a bit confusing, but it's important to note that these settings are…
Why can't I see the Timezone tab in my Zendesk Chat dashboard?
If you don't see the Timezone tab in your Zendesk Chat dashboard, it might be because your account is part of a select group with messaging set as the default experience. This can affect the availability of certain settings. For more details on why…
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