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Set Different Tracking Behaviors for Agents

Learn how to set different tracking behaviors for individual agents in Zendesk, ensuring tailored monitoring.

Is it possible to set different tracking behaviors for individual agents in Zendesk?

Yes, it is possible to set different tracking behaviors for individual agents in Zendesk. This customization allows you to tailor the tracking settings to match the specific needs and responsibilities of each agent, ensuring that their performance is monitored appropriately.

For more information, refer to the article: About agent permissions.


More related questions

Can I customize features and permissions for a single agent in Zendesk?

Yes, you can customize features and permissions for a single agent in Zendesk. This allows you to control which specific features an agent can access and how their tracking behavior is configured. This level of customization ensures that each agent…

How can I manage agent permissions in Zendesk WFM?

Managing agent permissions in Zendesk WFM is possible on a granular level. This means you can specify which features each agent can access and adjust their tracking behavior accordingly. This flexibility helps in tailoring the agent's access to…

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