Set Different Tracking Behaviors for Agents
Learn how to set different tracking behaviors for individual agents in Zendesk, ensuring tailored monitoring.
Is it possible to set different tracking behaviors for individual agents in Zendesk?
Yes, it is possible to set different tracking behaviors for individual agents in Zendesk. This customization allows you to tailor the tracking settings to match the specific needs and responsibilities of each agent, ensuring that their performance is monitored appropriately.
For more information, refer to the article: About agent permissions.
More related questions
Can I customize features and permissions for a single agent in Zendesk?
Yes, you can customize features and permissions for a single agent in Zendesk. This allows you to control which specific features an agent can access and how their tracking behavior is configured. This level of customization ensures that each agent…
How can I manage agent permissions in Zendesk WFM?
Managing agent permissions in Zendesk WFM is possible on a granular level. This means you can specify which features each agent can access and adjust their tracking behavior accordingly. This flexibility helps in tailoring the agent's access to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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