Customize Features and Permissions for One Agent
Learn how to customize features and permissions for a single agent in Zendesk, ensuring tailored access and tracking.
Can I customize features and permissions for a single agent in Zendesk?
Yes, you can customize features and permissions for a single agent in Zendesk. This allows you to control which specific features an agent can access and how their tracking behavior is configured. This level of customization ensures that each agent has the tools and access they need to perform their role effectively.
For more detailed information, you can refer to the article: About agent permissions.
More related questions
How can I manage agent permissions in Zendesk WFM?
Managing agent permissions in Zendesk WFM is possible on a granular level. This means you can specify which features each agent can access and adjust their tracking behavior accordingly. This flexibility helps in tailoring the agent's access to…
Is it possible to set different tracking behaviors for individual agents in Zendesk?
Yes, it is possible to set different tracking behaviors for individual agents in Zendesk. This customization allows you to tailor the tracking settings to match the specific needs and responsibilities of each agent, ensuring that their performance…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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