image for site

Customize Features and Permissions for One Agent

Learn how to customize features and permissions for a single agent in Zendesk, ensuring tailored access and tracking.

Can I customize features and permissions for a single agent in Zendesk?

Yes, you can customize features and permissions for a single agent in Zendesk. This allows you to control which specific features an agent can access and how their tracking behavior is configured. This level of customization ensures that each agent has the tools and access they need to perform their role effectively.

For more detailed information, you can refer to the article: About agent permissions.


More related questions

How can I manage agent permissions in Zendesk WFM?

Managing agent permissions in Zendesk WFM is possible on a granular level. This means you can specify which features each agent can access and adjust their tracking behavior accordingly. This flexibility helps in tailoring the agent's access to…

Is it possible to set different tracking behaviors for individual agents in Zendesk?

Yes, it is possible to set different tracking behaviors for individual agents in Zendesk. This customization allows you to tailor the tracking settings to match the specific needs and responsibilities of each agent, ensuring that their performance…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites