image for site

Set Default Search Filters in Context Panel

Learn how to set default search filters for Knowledge in the context panel. Simplify agent searches with pre-configured filters.

How can I set default search filters for Knowledge in the context panel?

Setting default search filters helps streamline the search process for agents. In the Admin Center, go to Workspaces > Agent tools > Context panel, and find the Default filters section. Here, you can add or remove filters using the dropdown menu, selecting up to five filters per type. These filters will be automatically applied to agent searches unless manually changed. Remember to save your changes to ensure they take effect.


More related questions

How do I enable or disable Knowledge in the context panel?

To enable or disable Knowledge in the context panel, navigate to the Admin Center and select Workspaces in the sidebar, then choose Agent tools > Context panel. Here, you can find the configuration settings for the context panel. In the Knowledge…

What are the steps to configure Knowledge sources in the context panel?

Configuring Knowledge sources in the context panel involves selecting which content sources are included in searches. First, ensure that Knowledge is enabled in the Admin Center under Workspaces > Agent tools > Context panel. Then, choose the…

What content sources can be included in Knowledge searches?

In Knowledge searches, you can include various content sources such as Knowledge articles from your help center, Community posts, and External content if federated search is configured. This allows agents to access a wide range of information to…

Can I restrict article creation to templates in the context panel?

Yes, you can restrict article creation to templates in the context panel. This is done by selecting the 'Require articles templates' checkbox in the configuration settings. This ensures that agents and admins create articles using existing…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites