No, you cannot serve chats from the Chat dashboard in the Zendesk Agent Workspace. Instead, chats are managed through the ticket interface in Support. This change aims to streamline the agent experience by consolidating different communication channels into a single, unified workspace.
By transitioning to the Zendesk Agent Workspace, agents can access and manage chats, emails, and other interactions all in one place, enhancing efficiency and ease of use. For more details, you can refer to the originalZendesk article.
In the Zendesk Agent Workspace, chats are managed through the ticket interface in Support. This setup is designed to provide a more streamlined and efficient experience for agents. By using the ticket interface, agents can handle chats alongside…
The Zendesk Agent Workspace is designed to streamline the agent experience by consolidating various communication channels into a single interface. This allows agents to manage chats, emails, and other interactions more efficiently. By having all…