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Managing Chats in Zendesk Agent Workspace

Chats in Zendesk Agent Workspace are managed via the ticket interface, offering a streamlined agent experience.

How are chats managed in the Zendesk Agent Workspace?

In the Zendesk Agent Workspace, chats are managed through the ticket interface in Support. This setup is designed to provide a more streamlined and efficient experience for agents.

By using the ticket interface, agents can handle chats alongside other communication channels, such as emails, all within the same workspace. This integration helps agents to easily switch between different types of interactions without leaving the workspace, improving productivity and response times.


More related questions

Can I serve chats from the Chat dashboard in Zendesk Agent Workspace?

No, you cannot serve chats from the Chat dashboard in the Zendesk Agent Workspace. Instead, chats are managed through the ticket interface in Support. This change aims to streamline the agent experience by consolidating different communication…

What is the purpose of the Zendesk Agent Workspace?

The Zendesk Agent Workspace is designed to streamline the agent experience by consolidating various communication channels into a single interface. This allows agents to manage chats, emails, and other interactions more efficiently. By having all…

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