Managing Chats in Zendesk Agent Workspace
Chats in Zendesk Agent Workspace are managed via the ticket interface, offering a streamlined agent experience.
How are chats managed in the Zendesk Agent Workspace?
In the Zendesk Agent Workspace, chats are managed through the ticket interface in Support. This setup is designed to provide a more streamlined and efficient experience for agents.
By using the ticket interface, agents can handle chats alongside other communication channels, such as emails, all within the same workspace. This integration helps agents to easily switch between different types of interactions without leaving the workspace, improving productivity and response times.
More related questions
Can I serve chats from the Chat dashboard in Zendesk Agent Workspace?
No, you cannot serve chats from the Chat dashboard in the Zendesk Agent Workspace. Instead, chats are managed through the ticket interface in Support. This change aims to streamline the agent experience by consolidating different communication…
What is the purpose of the Zendesk Agent Workspace?
The Zendesk Agent Workspace is designed to streamline the agent experience by consolidating various communication channels into a single interface. This allows agents to manage chats, emails, and other interactions more efficiently. By having all…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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